Boss to Coach Conversation 2 of 5 Everyday Feedback
This learning module talks to the third strategy of performance development and specifically conversation 3, everyday feedback. Everyday feedback is a quick conversations to help a team leader and employee stay connected with work that is occurring in the short term.
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Week 1 – Defining Feedback
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Introduction to Everyday Feedback
Exploring the importance of quick, effective feedback conversations that keep managers and employees connected, engaged, and aligned with performance goals and behaviours.
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Always On. We are always giving feedback
Understanding how non-verbal cues and everyday interactions contribute to feedback, often without saying a word.
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The power of catching people doing things right
Learning how strengths-based and timely feedback can significantly boost engagement and productivity within a team.
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Getting Feedback Ready: Understanding You: The Impact of What You Do and What You Say
Enhancing self-awareness of your strengths and how they influence the way you give and receive feedback.
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Week 2 – Getting Feedback Ready
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Understanding what others need “Leadership is an achievement of TRUST”
Building trust through understanding and delivering feedback in a way that meets the needs of those around you.
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Defining what we need with the trust equation
Applying the Trust Equation to improve feedback delivery, focusing on credibility, reliability, vulnerability, and low self-interest.
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Active listening. Turning our ears on
Practising active listening techniques to enhance feedback conversations, ensuring others feel heard and valued.
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Week 3 – Catching People Doing Things Right and Redirecting When Required
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Catching People Doing Things Right: Appreciation
Harnessing the power of appreciation to boost motivation, creativity, and a positive work culture.
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Catching People Doing Things Right: Language of Workplace Appreciation
Exploring the five languages of workplace appreciation and learning how to personalise feedback to resonate with individual team members.
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The Redirect: Point Easy Versus Point Difficult
Addressing challenges with constructive feedback early (Point Easy) to avoid escalation into more difficult conversations (Point Difficult).
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The Redirect: In the Everyday, At Point Easy
Utilising structured questions “What’s working?”, “Where are we getting stuck?”, “What can we do differently?” to provide everyday feedback effectively.
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Week 4 - The Redirect Continued
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The Redirect: At Point Difficult or Point Crisis
Navigating high-stakes feedback situations using the FBI (Feeling, Behaviour, Impact) and BUILD (Behaviour, Understand, Impact, Listen, Do) frameworks.
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Course Review – Feedback as a Pathway to Excellence
Emphasising the value of regular, effective feedback in helping individuals and teams grow into their strengths and achieve excellence.
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